Privacy Policy
Last Updated: 3rd of November 2025
We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to that data when you use our business communication platform (the “Service”).
Address: Georgia, Tbilisi, Krtsanisi District, Nino and Ilia Nakashidze Steet, N 1, (Avlevi Building), Apartment N3, Building N3 Tbilisi, Krtsanisi District 0114
Company: Individual Entrepreneur Egor Urvanov
1. Who We Are
Email: info@vivo-chat.pro
We operate https://vivo-chat.com/ and are responsible for the collection and use of your data on this platform.
2. What Data We Collect
We collect personal and technical information to operate our platform effectively. This includes:
a) Account Information
- Name
- Email address
- Company name (if applicable)
- Password (securely hashed)
- Profile details (e.g., profile photo, role etc.)
b) Platform Usage
- Login data and access logs
- Messages and files shared
- Device/browser information
- Session activity and diagnostics
c) Support & Communication
- Contact details used for support inquiries
- Feedback, bug reports, or survey responses
d) Cookies & Tracking Tools
We use cookies to enhance functionality, performance, and user experience. Learn more in our Cookies Policy.
3. How We Collect Data
We collect data when you:
- Register for an account
- Use or interact with the platform
- Submit support or contact forms
- Browse the website (through cookies and logs)
4. Why We Collect Your Data
We collect your data for the following purposes:
- To create and manage user accounts
- To deliver platform features and enable communication
- To provide customer support and technical maintenance
- To monitor and improve system performance
- To send updates and, where permitted, marketing communications
5. How We Share Your Information
We may share your information with trusted service providers who help us operate the platform, including:
- Cloud hosting and infrastructure partners
- Analytics and performance monitoring tools
- Email or support ticket providers
- Regulatory authorities, if required by law
These parties act under strict confidentiality and security agreements.
6. Retention of Data
We retain personal data for as long as your account is active or as needed to provide services. After account deletion:
- Data is removed from active systems
- Backups are securely deleted over time
- Records required for legal, or tax purposes may be retained as necessary
7. Your Rights and Choices
You can:
- Access your account data at any time
- Update or correct your personal information
- Delete your account and associated data
- Object to or limit how we process your information
- Manage cookie preferences via your browser or our cookie banner
To exercise any of these rights, contact us at privacy@vivo-chat.pro.
8. Data Transfers and Storage
Your data may be processed or stored on servers located in various jurisdictions. In such cases, we ensure safeguards are in place to maintain the same level of data protection.
9. Security Measures
We use encryption, secure authentication, access control, and monitoring tools to safeguard your data. While no system can guarantee complete security, we take reasonable measures to protect your information.
10. Children’s Privacy
Our platform is intended for use by individuals 18 and older. We do not knowingly collect personal information from children.
11. Policy Updates
We may update this policy to reflect changes in our practices. Any material changes will be notified through the platform or via email.
12. Contact Us
For any questions or concerns about this Privacy Policy or your data:
Email: privacy@vivo-chat.pro